Rather than explain in detail, I let you contact Cisco TAC with bug ID and then will help you with actions, based on your scenario/specific issue. In version 12.X we expect to have itl and ctl signed by ITLRecovery cert, if you don’t see it then it also needs to be fixed. Contact Cisco TAC as they need to fix the permission issue using the root account. Run this command and if you see the error on the last line, then you are facing the bug. Note – On CUCM12.5 SU2, we are facing the bug CSCth35648 ( and a few others), causing ITL issues. Keep Official upgrade guide handy for exhaustive list: Just logon with your cco account or signup. Cisco live on demand library is very useful, informative and free. Look for BRKUCC-2011 on Cisco live library, there are 2 prez/sessions contain all screenshots/details. In short, I am not responsible for any disaster □
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